Bilingual Patient Relations Specialist

Essential Duties and Responsibilities:

• Answer calls from patients and other stakeholders
• Communicate effectively in both English and Spanish to assist patients with their inquiries
• Coordinate with other teams to ensure first call resolution
• Provide support such as explaining services and billing to patients
• Solid understanding of the products and services offered by the company to assist callers
• Provide translation to other members of the VieMed team who are engaging with Spanish speaking patients
• Address patient concerns and de-escalate issues when necessary
• Follow up with patients to ensure their needs are met and are satisfied with the service
• Perform Quality Assurance audits on call recordings in the phone system to provide feedback to department leaders for coaching and guidance to teams.

Minimum Qualifications:

• High School Diploma or equivalent.
• Outstanding customer service skills as evidenced by prior experience.
• 1-3 years’ work-related experience in a health care setting preferred.
• Language Proficiency: Fluent in both English and Spanish with excellent verbal and written skills in both languages required.

Preferred Knowledge, Skills, and Abilities:

• Excellent communication skills, both written and verbal, to interact knowledgably with patients, physicians, etc.
• Strong interpersonal and emotional intelligence skills to effectively problem solve and present solutions
• Understands and adheres to confidentiality requirements in relation to patient information

You will be expected to work during regular business hours, Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties and responsibilities may change at any time with or without notice.