Front Desk Supervisor

Description

The Hampton Virginia Aquaplex is currently accepting applications for Front Desk Supervisor. The Front Desk Supervisor is the leader of the Front Desk Staff. The Front Desk Staff is the first point of contact for guests and is expected to provide excellent guest service. The Front Desk Supervisor needs to be prepared to answer more complex guest questions regarding services and/or activities available at the property. The Front Desk Supervisor will also coordinate tours of the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet guests and provide information about services and activities at the property
• Provide courteous and friendly service to all guests
• Resolve guest complaints with or without the assistance of management personnel
• Complete registration process for services/activities offered at the property
• Process payments in accordance with property standard procedures
• Maintain a cash drawer in accordance with property standard procedures
• Complete shift reports in accordance with property standard procedures
• Complete and file applicable waivers for participation in activities
• Operate and teach others the use of front desk technology (e.g. multi-line phone systems, barcode scanners, webcams, windows-based workstations, etc.)
• Schedule front desk staff to ensure adequate coverage based on forecasted guest levels
• Train newly hired front desk staff
• Conduct periodic training on new procedures and policies
• Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (first line supervisor, department head, Manager on Duty, etc.) and/or the General Manager

Requirements

• Maintain strict confidentiality regarding guest information
• Display strong verbal communication skills
• Display professionalism in appearance and interaction with guests
• Detail oriented and possess outstanding organizational skills
• Ability to remain calm and focused in a high-volume, fast-paced environment
• Ability to work in difficult and stressful environments
• Ability to prioritize and perform multiple tasks simultaneously
• Ability to remain calm and professional in emergency situations
• Availability to work evenings, weekends, and holidays if necessary

QUALIFICATIONS

Education and/or Experience: Six (6) months front desk experience is required. Prior supervisory experience is preferred.

Language Skills: Ability to communicate services and activities offered in English. Other language skills are desirable.

Mathematical Skills: Calculate job-related numerical problems with or without technology (computer programs, calculators, etc.)

Computer Skills: Use of a windows-based workstation and peripheral equipment (cameras, barcode scanners, scanners, printers, etc.) is required.

Physical Demands:

Standing: Constantly (>66%)

Sitting: Frequently (33-66%)

Walking/Running: Occasionally (<33%)

Bending/stooping: Occasionally (<33%)

Reaching/twisting: Occasionally (<33%)

Lifting/pushing/pulling: Occasionally (up to 25 lbs) (<33%)

Hearing: Constantly (>66%)

Talking/shouting: Constantly (>66%)

Seeing: Constantly (>66%)

Work Environment:

The Front Desk Supervisor is normally indoors in a temperature and humidity-controlled environment. The noise level in the work environment is usually loud.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.