TOC Operator

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

Job Description: A Traffic Operations Center (TOC) and Traffic Management Center (TMC) Operator execute a critical role for monitoring real-time traffic conditions, managing incidents, and communicating roadway information to the public and emergency responders.

Their core responsibilities of a TOC/TMC Operator are the following:

• Surveillance & Monitoring: Using Closed-Circuit Television (CCTV) cameras, roadway sensors, and other applications/software to detect accidents, congestion, or debris.
• Incident Management: Coordinate responses to traffic events by dispatching Road
• Public Information: Activate and update Road Signs to alert motorists of lane closures and fare/toll changes.
• System Oversight: Monitor the functionality of Intelligent Transportation Systems (ITS) field devices (cameras, sensors) and report failures for maintenance.

Shift:

• $20/Hour +$1/overnight
• 9:00 PM - 5:30 AM
• For 3-months the candidate will work weekends with (2) weekdays off. After 3-months, you will have the ability to take off every other weekend.

Key Qualifications are possession of a High Scholl Diploma / GED, 1-3 Years in dispatching, call center, or traffic management experience preferred but not required. Proficiency in Microsoft Office, typing at a minimum of 20wpm, possesses the ability to remain calm under pressure, adapt in a rapidly changing environment with the potential to learn from the on-the-job experiences.

The TOC/TMC environment is one that operates 24/7, 365-days a year, which requires TOC/TMC Operators to work rotating shifts, including nights, weekends, and holidays. TOC/TMC Operators must sit at a workstation for extended periods and may be exposed to distressing visual images of highway crashes/incidents.