Customer Service SpecialistAVAILABILITY Professional Staffing • Ripon, CA
Customer Service Specialist
AVAILABILITY Professional Staffing • Ripon, CA
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.permanent]
[job_card.job_description]
Customer Service Specialist
Temp to Hire
Location: Salida, CA
Comp: $19-$22
Join a dynamic team as an Customer Service Specialist, where you'll play a pivotal role in ensuring exceptional customer experiences. Your primary responsibilities will include processing customer orders, coordinating product deliveries, quoting pricing and billing, and providing top-notch customer service. You'll be a key point of contact for both internal teams and external clients, handling inquiries via phone and email with efficiency and professionalism.
Responsibilities:
Qualifications:
Temp to Hire
Location: Salida, CA
Comp: $19-$22
Join a dynamic team as an Customer Service Specialist, where you'll play a pivotal role in ensuring exceptional customer experiences. Your primary responsibilities will include processing customer orders, coordinating product deliveries, quoting pricing and billing, and providing top-notch customer service. You'll be a key point of contact for both internal teams and external clients, handling inquiries via phone and email with efficiency and professionalism.
Responsibilities:
- Efficiently process customer orders and input relevant information into our computer system.
- Coordinate product delivery logistics to ensure timely and accurate shipments.
- Assist in sales efforts, resolve billing issues, and collaborate closely with various departments to optimize customer satisfaction
- Utilize your understanding of pricing formulation to support pricing coordination efforts.
- Deliver outstanding customer service experiences by promptly addressing client inquiries and concerns.
- Act as a liaison between our company and customers, facilitating communication and resolving issues as needed.
- Proactively identify opportunities to upsell or cross-sell products to customers.
- Administer standard ad allowances in accordance with established guidelines.
- Collaborate with internal teams to fulfill customer requests for special arrangements or products.
- Investigate and address billing complaints, authorizing adjustments within established parameters.
- Keep sales teams informed of any changes in customer ordering patterns.
- Ensure accuracy of invoices, issuing credits and corrections as necessary.
- Maintain organized records of orders, invoices, deliveries, and related documentation.
- Assist colleagues and other departments with order processing and customer inquiries as needed.
- Verify and confirm vendor orders through client web portals.
- Support weekly reporting and closing processes for sister companies.
- Participate in rotational on-call duties and handle weekend customer service functions as required.
- Verify and update information on web portals based on signed invoices.
- Contribute to the preparation and distribution of the Weekly Sales Volume Report.
Qualifications:
- 1+ years of administrative/office experience
- High school diploma
- Demonstrated flexibility with work schedule.
- Strong multitasking abilities, capable of managing routine tasks alongside incoming customer orders.
- Proficiency in Excel and intermediate to advanced 10-key skills.
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Customer Service Specialist • Ripon, CA
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