Customer Service Coordinator
Premier Talent Advisors is partnered with a growing firm in Richmond, VA to find a Customer Service Coordinator to add to their team. If you are someone who thrives on solving problems, creating positive experiences, and being a friendly voice clients can rely on, this is the role for you – Apply Today!
Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, or chat
- Provide accurate information about products, services, and policies
- Resolve customer issues efficiently while maintaining a positive and professional demeanor
- Document interactions and feedback to help improve processes
- Collaborate with internal teams to ensure customer satisfaction
- Identify opportunities to enhance the customer experience
Qualifications
- Proven experience in customer service or a related role
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Problem-solving mindset with attention to detail
- Comfortable using CRM systems and other support tools
- High school diploma required; associate or bachelor’s degree preferred