Ecommerce Specialist Job at Intelliswift - An LTTS Company in Englewood

Pay rate range - $25/hr. to $30/hr. on W2

Schedule: 5 days fully onsite

Top skills: Operations Management, Order Management, Forecasting

KEY RESPONSIBILITES/REQUIREMENTS:

Roles & Responsibilities

• Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of clients orders.

• Analyze order data across Client and partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.

• Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.

• Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance the customer experience.

• Develop & own volume forecasting for our logistics partners for capacity planning purposes.

• Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement.

Skills and Qualifications:

• Bachelor's degree required

• 4+ years relevant experience in fulfillment or eCommerce business operations

• Experience with Alteryx & Tableau software is a strong advantage

• High volume eCommerce order management experience preferred

• Six Sigma certification preferred