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Help Desk Technician
Help Desk TechnicianTEKsystems • Happy Valley, OR, United States
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Help Desk Technician

Help Desk Technician

TEKsystems • Happy Valley, OR, United States
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  • [job_card.full_time]
[job_card.job_description]

A Large Utilities company in Portland, OR is hiring a Service Desk Analyst to join the team for a great opportunity!
Job Description:

  • Service Desk Analyst is responsible on providing support to end users when they call the service desk line - this person may also be required to take on-call shifts
  • Respond to emails, log tickets, update tickets, and resolve tier 1 support issues
  • Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished
  • Write knowledge base articles to help reduce future tickets and enable our end-users to self-service
  • Supporting iOS devices and providing support in a remote environment
Qualifications:
  • High School diploma or GED is required
  • 2-3+ years of service desk experience
  • Basic ITIL concepts
  • Experience with O365, Active Directory, SCCM and upgrading to Windows 11

**If Interested:
Please apply to the job application and email Derek at Dmautz @teksystems.com
Job Type & Location
This is a Contract position based out of Portland, OR.
Pay and Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Portland,OR.
Application Deadline
This position is anticipated to close on Apr 7, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Help Desk Technician • Happy Valley, OR, United States

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