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SchedulerSYNERGY HomeCare • Lubbock, TX, United States
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Scheduler

Scheduler

SYNERGY HomeCare • Lubbock, TX, United States
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  • [job_card.full_time]
[job_card.job_description]

Scheduler

The Scheduling Coordinator reports directly to the Designated Manager and is responsible for ensuring that client care schedules are up to date and filled in order to ensure that clients are receiving the highest level of support services and continuity of care.

Primary Responsibilities:

  • Schedule caregivers with clients and communicate to all parties
  • Client and caregiver documentation in scheduling software
  • Respond to questions regarding client and caregiver schedules
  • Confirm and update caregiver availability including vacation, sick time, and holidays
  • Document skills and attributes of caregivers to ensure strong matching to clients
  • Follow up with new caregiver hires to explain the scheduling process
  • Update the office team on scheduling issues and HR recruitment needs
  • Assist in recruiting and hiring new caregivers
  • Assist in interviewing process for hiring new caregivers
  • Assist in orientation process for all new hires
  • Lead and maintain training and requirements for all caregivers
  • Perform other functions as deemed appropriate by the management team
  • Maintain computer schedules and ensure timely data entry for clients and caregivers
  • Maintain confidentiality of all information pertaining to employees and clients
  • Improve employee and client retention rates through active communication with them and problem-solving efforts
  • Document all communication between clients and caregivers
  • Document caregiver absences and breach of company policies
  • Document caregiver accomplishments
  • Familiarize caregivers with client information, direction, time and basic introduction of clients' needs and diagnoses
  • Notify clients with basic information on caregivers, service start date and times caregivers will be providing care
  • Verify caregivers correct hours, authorized clock in/outs, take accuracy and completeness on a daily basis- do all claiming of caregiver shifts by the end of day
  • Track certification for expirations
  • Notify caregivers of expired certifications
  • Assist in maintaining caregiver and client records in office

Required Skills and Experience:

  • High School graduate or equivalent
  • Scheduling experience preferred
  • National Background check
  • Home care and administrative work experience preferred
  • Strong phone skills
  • Ability to multitask and work well under time pressure
  • Positive, friendly attitude and ability to work well in a close-team environment
  • Conducts Daily/Weekly Reporting
  • Increase in hours
  • Decrease in hours
  • Unstaffed hours
  • Losses of any clients and the reason
  • *Available for After Hours and Weekend On-Call. Should be prepared to be in rotation for on-call after hours, including weekends

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable duties as assigned.

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Scheduler • Lubbock, TX, United States

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