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Remote Senior Call Center Representative
Remote Senior Call Center RepresentativeTechOp Solutions International • Norfolk, VA, United States
Remote Senior Call Center Representative

Remote Senior Call Center Representative

TechOp Solutions International • Norfolk, VA, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Senior Call Center Representative

TechOp Solutions is seeking senior call center representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter note: Remote position, but candidate must reside within Norfolk, VA or nearby cities.

Duties:

  • Answer and track incoming calls
  • Prepare and submit accurate, detailed reports in government systems
  • Train and onboard new csrs
  • Conduct database and open-source research
  • Route and escalate calls appropriately
  • Other duties, as assigned
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Remote Senior Call Center Representative • Norfolk, VA, United States

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