Technical Account Manager

A company is looking for a Technical Account Manager (OpenStack) to lead enterprise clients through complex production infrastructure challenges.

Key Responsibilities

Serve as the primary technical owner for enterprise clients using Mirantis platforms in production

Guide clients through incidents, upgrades, and architectural decisions to ensure platform stability and performance

Collaborate with Support, Engineering, and Customer Success teams to provide strategic technical advice and lead account reviews

Required Qualifications

5+ years of experience in technical account management or similar client-facing roles

Proven experience in providing technical leadership for enterprise production environments using OpenStack and Kubernetes

Strong understanding of core OpenStack components, Linux systems, and networking

Demonstrated ability to lead high-severity incidents and communicate effectively with stakeholders

Ability to provide architectural guidance and proactive risk identification