Senior Technical Program Manager, GEM

The North America Stores GenAI Evaluation Media (GEM) team is seeking an experienced Technical Program Manager to help shape the future of visual shopping experiences. We own Trust, Governance, Quality, and Generation of billions of visual assets that allow customers to visually evaluate a product and make informed purchase decision.

The Technical Program Manager will work with an organization of Software Development Managers, Applied Scientists, Product Managers, and Senior Engineers, and to the technical vision and execution of AI capabilities that inform and guide the customer’s shopping journey through visuals. You work with a multi-functional team of engineers, scientists, and product managers to solve complex technical problems that will enable us launch high quality and trustworthy visual assets at scale. Success requires establishing robust mechanisms, metrics, working with multiple partners in cross-team collaboration, and navigating rapid advances in AI technology to maintain competitive advantage.

The ideal candidate will combine deep technical expertise with strong business acumen and strategic leadership skills. You will partner with stakeholders across Amazon to align priorities, drive innovation, and build a culture of technical excellence and customer obsession. This role requires both strategic thinking and technical depth, with a focus on delivering practical solutions that scale. This is a unique opportunity to shape the future of visual commerce, leading a team that will define how hundreds of millions of customers discover and evaluate products and styles through visual experiences.

Key job responsibilities
In this position you will partner with across business, product, technical and science leaders, to highlight our strategic initiatives and make them feel compelled to use our solutions in their products. You will influence the roadmap and technology decisions that will drive the adoption of our solutions. You will have a strong focus on keeping the operational excellence bar high while managing these solutions through defining key business metrics and auditing them regularly.

You will be expected to have a strong technical ability, excellent project management skills, great communication skills, and a motivation to achieve results in a fast paced environment. You will be a motivator and an experienced leader who can hire high-caliber engineers and collaborate across organizations, with the ability to influence senior leadership. You will drive the mechanisms to ensure our key goals and priorities are being delivered, manage risks, deal with ambiguity, and deliver results.

A day in the life
* Partner with Product Management, Applied and Data Science, User Experience, Software Development, and cross organizational teams to build, integrate and ship solutions at scale
* Establish structures that enable your team to solve complex problems and build innovative solutions
* Provide hands-on tech leadership to team
* Instill best practices for software development and documentation, assure designs meet requirements and deliver high-quality work on tight schedules
* Manage team priorities, hiring, mentoring and continuous performance evaluation
* Report on status of development, quality and operations to leadership

BASIC QUALIFICATIONS

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Bachelor's degree

PREFERRED QUALIFICATIONS

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Fluency with GenAI technologies and models
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.