Talent.com
Live Nation Entertainment
Guest ServicesLive Nation Entertainment • Santa Ana, CA, United States
Guest Services

Guest Services

Live Nation Entertainment • Santa Ana, CA, United States
21 days ago
Salary
$16.50 hourly
Job type
  • Full-time
Job description

Job Opportunity At Live Nation Entertainment

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States.

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other. That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Job Functions:

  • Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
  • Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
  • Refer unresolved customer grievances to designated departments for further investigation
  • Solicite sales of new or additional services or products.
  • Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
  • Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
  • Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
  • Other tasks as assigned by the Guest Services Manager.

Qualifications:

  • High School Diploma or equivalent
  • At least 2 years in Customer Service and communications
  • Strong strategic thinking and creative problem-solving skills
  • Excellent verbal, written and interpersonal communication skills
  • Acute sense of judgment, tact and diplomacy
  • A strong-sense of teamwork and ability to execute programs
  • Excellent verbal and written communication skills
  • Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting

EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

The expected compensation for this position is:

$16.50 USD - $20.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Create a job alert for this search

Guest Services • Santa Ana, CA, United States

Similar jobs

Guest Services Specialist 1

Forest LawnCypress, CA, United States
Full-time

The Guest Services Specialist position is vital to the success of Forest Lawn.This position is responsible for serving client families or visitors (within our reception/lobby area) in a professiona... Show more

 • Promoted

Hotel Bellhop

TradeJobsWorkforce90022 East Los Angeles, CA, US
Full-time

Take the next step as our new Hotel Bellhop to perform daily responsibilities with dedication.Provide excellent interactions with customers and colleagues.Stay adaptable in a dynamic, fast-paced en... Show more

 • Promoted

Member Services Representative

ISSA Personal TrainersAlhambra, CA, United States
Full-time

Member Services Representative/h2pThe Member Services Representative must be highly organized, professional and proactive; a team-player who learns quickly, is extremely detail-oriented and who wor... Show more

 • Promoted

Part Time Seasonal Client Associate - Huntington Beach, CA

TravisMathewHuntington Beach, CA, United States
Part-time

TravisMathew is a premium apparel brand that exists because we seized an opportunityand we're inviting you to take yours.Back in 2007, we saw there weren't many companies whose clothing bridged the... Show more

 • Promoted

Customer Service/Sales

Home Depot (Retail)Westminster, CA, United States
Full-time

Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.These associates learn about produc... Show more

 • Promoted

Guest Services Associate

Go RentalsSanta Ana, CA, United States
Full-time

Hourly Position Type Full Time Education Level High School Category Sales.Go Rentals was founded in 1995 to meet a clear need for a high-touch, quality vehicle rental service for discerning busines... Show more

 • Promoted

Sales and Service Overnight

24 Hour FitnessMonterey Park, CA, United States
Full-time

Sales & Service Overnight Position.The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and en... Show more

 • Promoted

Patient Services Representative

Vista Community ClinicLa Habra, CA, United States
Full-time

Vista Community Clinic (VCC) Opportunity.At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it's about hope, community, and impact.For over 50 years, we've been a leader ... Show more

 • Promoted

Patient Services Specialist

SimonMed ImagingSanta Ana, CA, United States
Full-time

Be the first point of careguiding patients through admission with accuracy, compassion, and confidence while ensuring every detail of their visit is handled seamlessly.At SimonMed Imaging, the pati... Show more

 • Promoted

Service Associate, Full Time - South Coast Plaza

Bloomingdale'sCosta Mesa, CA, United States
Full-time

Bloomingdale's has pushed boundaries, defined trends and made style a source of joy and personal expression for 150 years.Ask anyone who works here the secret to our longevity, and you'll hear the ... Show more

 • Promoted

Patient Services Specialist

TEKsystemsPasadena, CA, US
Full-time

Teksystems is currently hiring for a Medical Patient Service Coordinator role in the Pasadena, CA area! *.MUST HAVE: 1-2 years of medical receptionist, medical front desk, patient service coordinat... Show more

 • Promoted

Guest Service Representative

Nothing Bundt CakesOrange, CA, United States
Full-time

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious c... Show more

 • Promoted

Future Opening: Overnight Member Services Representative

Planet FitnessHuntington Beach, CA, United States
Full-time

Job Title: Front Desk Associate.In order to be considered as a candidate for this position, it is required you complete the 2nd step application.Upon clicking "Submit Application", you will be dire... Show more

 • Promoted

Member Services Representative

Planet Fitness (Retail)Stanton, CA, United States
Part-time

Member Services Representative.Garden Grove - Stanton, CA 90680.Hourly Position Type Part Time.We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable.A ... Show more

 • Promoted

Membership Concierge

LifetimeBrea, CA, United States
Full-time

The Membership Concierge I delivers the highest quality customer service to all members and guests.As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time f... Show more

 • Promoted

Vans: Seasonal Sales Associate - Huntington Beach

VF CorporationHuntington Beach, CA, United States
Permanent

Vans is the original brand rooted in the authentic lifestyle of skateboarding.We are driven by our mission to inspire and empower everyone to live "Off The Wall" embracing the youthful spirit of f... Show more

 • Promoted

Luxury Hotel General Manager — Lead Revenue & Service

Paséa Hotel & SpaHuntington Beach, CA, United States
Full-time

A luxury hotel and resort in Huntington Beach is seeking a General Manager to provide leadership and maximize revenue.Responsibilities include ensuring guest satisfaction, preparing annual budgets,... Show more

 • Promoted

Planet Fitness - Overnight Member Services Representative - Part Time - Buena Park

TaymaxBuena Park, CA, United States
Part-time

Member Services Representative.It's fun to work in a company where people truly BELIEVE in what they're doing!.We're committed to bringing passion and customer focus to the business.We are looking ... Show more

 • Promoted

At Your Service Center Associate, West Covina - Part Time

Macy'sWest Covina, CA, United States
Part-time

Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditionsabout inspiring stores and irresistible products... Show more

 • Promoted

Guest Services

Live Nation EntertainmentSanta Ana, CA, United States
Full-time

Job Opportunity At Live Nation Entertainment.Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation C... Show more