Manager, Commercial Program Management

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

At Webster Bank, our financial intermediation activities are organized broadly around three distinct lines of business : the Consumer Bank, the Commercial Bank, and HSA Bank. This position will be aligned with the Commercial Bank , reporting into the Commercial Program Management Office within the Commercial Administration organization.

As a key member of the Commercial Admin Program Management Office, the Manager will serve as a strategic project leader responsible for driving complex, cross‑functional initiatives from intake and planning through execution, delivery, and post‑implementation evaluation. This role will partner closely with business process owners, product owners, and senior leaders to assess current business processes, identify opportunities, and ensure successful delivery of multi‑workstream solutions across Commercial lines of business and platforms.

Responsibilities

• Lead and facilitate stakeholder workshops, discovery sessions, and requirements‑gathering activities to define project goals, scope, success criteria, and potential risks across multiple concurrent initiatives.
• Assist in reviewing business processes and documenting current and future states in partnership with process owners, using process maps and established methodologies.
• Manage complex projects throughout the full lifecycle, from concept and requirements through design, build, testing, deployment, and post‑launch analysis, ensuring clear timelines, risk mitigation plans, and consistent communication of project status.
• Monitor and interpret key performance indicators, applying data‑driven insights to inform decision‑making, measure outcomes, and improve project performance.
• Support the creation, evolution, and governance of PMO standards, including project methodologies, templates, controls, and policy documentation.
• Provide leadership, coaching, and best‑practice guidance to project teams to ensure alignment with objectives, adherence to project timelines, and delivery of high‑quality outcomes.

Education, Skills & Requirements

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and / or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.