Administrative Supervisor- Outpatient CORE Services Team

• Hiring, training, scheduling and performance tracking of administrative and financial counseling staff
• Review and analyze monthly clinic utilization data
• Assist with budget development and ongoing monitoring
• Oversee timesheet approval and staff coverage
• Monitor productivity through DAR review
• Manage account resolution processes to optimize reimbursement
• Serve as a liaison between patients, billing, physicians, and other departments
• Perform other supervisory duties as assigned

Salary range: $31.51/hr - $62.64/hr

• Bachelors degree in business, finance, or related field (preferred)
• Prior experience in a healthcare supervisory or managerial role
• Minimum 2 years experience in a financial counselor type of role
• Strong financial management skills with working knowledge of medical insurance plans and coverage types
• Ability to lead, supervise, and mentor a mid-sized administrative team
• Proficiency in patient registration, appointment scheduling, and handling patient inquiries
• Excellent communication skills, including the ability to interact diplomatically and professionally with patients, clinicians, and staff
• Ability to triage and resolve patient issues effectively
• Strong organizational and workflow management skills, including the ability to set priorities, meet deadlines, and work independently with minimal direction
• Ability to maintain composure and professionalism in high-pressure or sensitive situations
• Typing and computer proficiency, including experience with electronic scheduling systems
• Working knowledge of EPIC CareConnect for scheduling, registration, and accessing clinical results (preferred)
• Knowledge of medical terminology