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Data Manager
Data ManagerTaxLeaf • Miami, FL, US
Data Manager

Data Manager

TaxLeaf • Miami, FL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Salary :

Reports To : General Manager and / or CEO

Work Location : In Person / In Office

Job Type : Full-time

Requirements & Qualifications

  • Bachelors degree or equivalent in a Technical or related field.
  • 35 years of experience in Data Entry, Estate Regulations, or Business Incorporation Services.
  • Proven leadership experience (minimum 2 years).
  • Strong computer and database knowledge.
  • Experience working with proprietary systems or internal databases (such asLeafnet) is a plus.
  • Bilingual : English and Spanish (required).
  • Excellent analytical, organizational, and problem-solving skills.
  • High attention to detail and accuracy.
  • Ability to multitask, prioritize, and work independently.
  • Customer serviceoriented and proactive attitude.
  • Proficiency in Microsoft Office and Microsoft Teams environments.

Job Purpose

The Data Department Manager oversees all data-related operations within theTaxLeaf corporate office, ensuring accurate and timely processing of client services and orders. This role usesLeafnet (TaxLeafs proprietary software)as the primary management tool and serves as a key link between corporate, franchisees, and licensees, maintaining compliance, data integrity, and customer satisfaction.

Key Responsibilities

  • Department Oversight : Manage day-to-day operations of the data department, supervising a team of three and ensuring all workflows run efficiently.
  • Process Improvement : Evaluate, develop, and implement procedures to increase accuracy, speed, and quality of data services.
  • Data Management : Oversee all data entry, order processing, and client record maintenance using Leafnet and related systems.
  • Compliance & Security : Ensure adherence to company policies, document control standards, and data security regulations.
  • Reporting : Prepare and submit weekly performance reports to the General Manager and CEO, including order summaries and KPIs.
  • Cross-Department Coordination : Maintain strong communication with sales, accounting, and franchise / licensee teams to resolve inconsistencies and improve service flow.
  • Customer Service : Provide responsive and professional support to franchisees and licensees, managing inquiries and urgent requests effectively.
  • System Support : Coordinate updates, troubleshooting, and user feedback for data management systems in collaboration with IT and management.
  • Training & Development : Mentor and train team members, ensuring consistency in procedures and professional growth.
  • Documentation & Recordkeeping : Maintain accurate files, digital records, and logs; manage scanning, faxing, and emailing tasks as needed.
  • Special Projects : Assist leadership with projects or new initiatives within the data department or broader organization.

    • Key Performance Indicators (KPIs)

  • 10%of overdue order processing
  • 100%of claims resolved out of total received claims

    • Work Schedule

    Monday to Friday

    9 : 00 a.m. 5 : 00 p.m.

    Willingness to Travel : Up to twice per year

    Employee Benefits

    (Available after 6 months of employment)

  • 10 Vacation days per year
  • 5 Personal / Sick days per year
  • 5 Work-from-home days per year
  • 8 Paid holidays per year

    • Experience Requirements

  • Data Management : 3 years (Required)
  • Leadership / Supervisory : 2 years (Required)
  • Languages : English (Required), Spanish (Required)
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