Client Success Manager - Logistics

Our client is a Third-Party Logistics (3PL) company specializing in assisting medium-sized businesses streamline, manage, and optimize their supply chain operations. They believe in enabling their clients to focus on their core competencies while our client facilitates efficient supply chain management to enhance value and customer satisfaction. Our client offers the opportunity to be part of a rapidly growing organization where your contributions matter. Join their team to collaborate with experienced professionals from diverse backgrounds, where creativity, innovation, and personal growth are encouraged and valued.

Client Success Manager - Logistics
Our client is seeking a proactive, organized individual with strong communication skills and a diverse background in logistics to join their team as a Client Success Manager. This position will be responsible for managing a team responsible for the day-to-day operations, advocating for the needs of assigned clients, conducting regular account reviews, driving account profitability, analyzing client data and feedback to drive continuous improvement, and collaborating internally to implement client-specific improvement initiatives.

Job Type: Full-time/Hybrid

Responsibilities:

• Conduct regular business reviews, both virtually and on-site, with assigned clients.
• Create an account plan for each assigned client to ensure that revenue and profitability meet quarterly expectations.
• Analyze client data and feedback to identify areas for improvement and initiate continuous improvement projects.
• Collaborate with internal stakeholders to drive client-specific improvement initiatives to completion.
• Build relationships with high-level leadership within assigned clients’ organizations, understanding their internal structures and logistics processes.
• Support the management of the day-to-day operations team.
• Perform other duties as assigned.

Experience:

• Bachelor’s degree or equivalent combination of education and experience in related fields.
• 5 years of experience in the logistics industry or related field is preferred.
• Familiarity with logistics and supply chain management principles is preferred.
• Strong analytical skills to evaluate client performance based on determined Key Performance Indicators (KPIs).
• Proven ability to take initiative and adapt to various challenges.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Previous experience in client-facing roles or account management.
• Demonstrated ability to work collaboratively in cross-functional teams.
• Knowledge of data analysis tools and techniques.

This position offers a competitive base salary.

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