Office Manager

Office Manager

Originally founded in Silicon Valley in 1952, we've been a private, family owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging.

As our Office Manager, you'll greet guests and support the office's overall direction, high-performance and engagement in safety and standard operating procedures meet or exceed results in product quality, production deadlines and safety. You'll develop and implement standard operating procedures and company guidelines for efficient workflows. You'll hire, train, coach and manage performance of your direct reports. You may also assist with budgets.

Oversees Customer Service, Administrative Assistants/Receptionists and Billing

• Sets clear goals for the department and maintains respectful accountability
• Makes independent decisions about work priorities and procedures
• Provides customer support in all levels and provides situation resolution
• Set up site surveys and schedule client visits
• Prepare quotes, worksheets, reports as needed or requested (i.e. Unbillable, order log data base, Manage file / paperwork flow, accounting and customer services reports, Customized inventory reports, Storage quotes)
• Coordinate all aspects of job and schedule
• Review job folders for preparation for billing
• Project Management including on site as needed
• Create, implement processes and procedures
• Collaborate with Local GM and Corporate office concerning the management of the location's billing and invoice processing for payment
• Performing computerized data entry into Excel spread sheets or other computer systems.
• Provide support and collaborate with Sales, Purchasing, Operations, Corporate Office, and customers as needed
• Ability to collaborate with others in a team environment

Team Management

• Manages and coaches team(s) in a specific roles to ensure work is performed to expectations for safety, quality and production deadlines.
• May require technical expertise such as maintaining certifications or licenses in order to properly train team members
• Gives feedback about performance to job expectations and manages performance including completing performance reviews, hiring new team members and set salaries.
• Ensure processes are being followed
• Ensure schedule board contains correct information
• Ensure jobs are being recorded on daily job sheet
• Ensure Rentals are called off & documented
• Work with Dispatcher to get jobs covered
• Manages time and attendance for any direct reports.
• System and team member schedules for start/stop, meal and rest periods and time-off

Marginal Functions

• Attend meetings and trainings
• May manage multiple special continuous improvement projects as needed
• Maintain and update files and records and prepare reports
• Role models safe team member practices and efficient department standards
• Role model of TransPak culture and operating procedures
• Office and equipment maintenance
• Order Office supplies
• Process improvement

What We'd Like to See from You

Required

• Minimum one year of experience in the individual contributor role
• Strong leadership, teamwork and communication skills to build a high performing team
• Demonstrated attention to detail, deadline-driven, continuous improvement behaviors

Preferred

• Bachelors' degree or related/equivalent experience in the field
• Bilingual in English and Spanish