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Application Services Manager
Application Services ManagerBlue Signal Search • Phoenix, AZ, US
Application Services Manager

Application Services Manager

Blue Signal Search • Phoenix, AZ, US
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  • [job_card.full_time]
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Application Services Manager

Location : On-site in Phoenix, AZ

Travel : Up to 20% as needed

A mission-driven enterprise in the Phoenix metro area is hiring an Application Services Manager to lead daily operations across a suite of enterprise applications critical to business performance. This highly visible role offers a chance to make an immediate impact by improving service delivery, triaging support needs, and serving as the operational bridge between technical teams and business stakeholders.

Backed by decades of success and significant financial strength, this organization is known for its commitment to excellence and the greater good. They are dedicated to creating accessible, affordable solutions that benefit communities nationwide. As part of a collaborative, growing IT team, this role sits at the intersection of technology and service, helping scale systems to meet growing demand across multiple business units—including manufacturing, finance, insurance, and more.

Key Responsibilities

Application Operations & Support

  • Oversee uptime and support for enterprise applications across finance, manufacturing, and customer-facing systems.
  • Lead ticket triage and resolution processes for incidents, service requests, and enhancements.
  • Coordinate root cause analysis and ensure effective documentation of problems, changes, and fixes.
  • Onboard new systems into support structures, assign ownership, and enforce configuration best practices.

Service Management & Delivery

  • Monitor service KPIs and improve application resiliency through strategic remediation and planning.
  • Drive cross-functional collaboration between IT teams, business units, and third-party vendors.
  • Enforce IT governance processes aligned with incident, change, and problem management frameworks.

    • Enhancement & Change Coordination

  • Prioritize and coordinate application enhancements based on business needs and team capacity.
  • Work alongside analysts, developers, and external vendors to manage application evolution.
  • Support compliance, DR / BCP planning, and service documentation efforts.

    • Team & Vendor Coordination

  • Act as the liaison between technical teams and business leaders for escalated support and application strategy.
  • Coordinate vendor escalations and monitor service-level agreements (SLAs).
  • Champion end-user satisfaction and support seamless operations through clear communication and documentation.

    • Required Qualifications

  • 8+ years in enterprise application support or IT service delivery, with at least 3 years in a team leadership role.
  • Strong background supporting ERP, finance, CRM, or manufacturing-related systems.
  • Solid understanding of application infrastructure including databases, operating systems, integrations, and application security.
  • Experience with ITIL-based service management processes (incident, change, problem).
  • Proven ability to communicate clearly with technical and non-technical stakeholders alike.

    • Preferred

  • Exposure to ERP integrations, migrations, or cloud-to-on-prem transitions.
  • Familiarity with reporting / BI tools (e.g., Power BI, SSRS) and basic SQL.
  • Previous work in highly regulated or operations-focused industries (manufacturing, finance, insurance).
  • Experience with enterprise systems such as Deacom, Lasso, Great Plains, and KPA is a plus—but not required.

    • Why Join?

  • Join a values-driven team committed to affordable solutions and social impact.
  • Work alongside highly respected IT leaders and a supportive, people-first culture.
  • Gain exposure to a variety of enterprise technologies in a fast-evolving environment.
  • Enjoy work-life balance, growth opportunities, and stability from a financially strong employer.
  • Be part of a team where your ideas matter, and your growth is prioritized.

    • About Blue Signal :

    Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly / 46Gs4yS

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