Bus Operator

Bus Operator Position Summary

The Bus Operator's primary responsibilities are to safely and efficiently operate his or her assigned bus on a specified route in accordance with the time schedule allotted for that route; transport passengers over specified routes to local or distant points according to time schedule; act as a "front-line" customer service representative of the company using sound judgment, communication skills, and professional knowledge to assist customers with information, resolve problems and conflicts where possible, and assure passenger safety; promptly and accurately complete all required associated reports and forms on a daily basis. Must have thorough understanding of routes and transfer points, required fare structure, and knowledge of bus operation, as well as all legal requirements for commercial driving and license regulations. Must possess excellent customer service skills.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and / or Experience : High school diploma or general education degree (GED) and successful completion of company training program. Ability to provide high quality customer service, respond promptly to customer needs, solicit customer feedback to improve service; manage difficult or emotional customer situations; strong command of the English language, both written and verbal; ability to write clearly, read and interpret written information such as safety rules, operating and procedural instructions and other documents; ability to write routine reports and correspondences; willingness to make decisions, exhibit sound and accurate judgment and make timely decisions; ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; must be able to follow instructions, respond to management direction and take responsibility for own actions; must be able to approach others in a tactful manner, react well under pressure and treat others with respect; ability to observe safety and security procedures, determine appropriate action beyond guidelines and report potentially unsafe conditions to appropriate personnel; able to adapt to changes in the work environment and deal with occasional change, delays, or unexpected events; dependable- ability to meet attendance requirements; must be able to work split shifts, evenings and weekends; must enjoy working with the public and be able to display professional behavior at all times. Successful completion of the company's Bus Operator Training Program is required (6-7 weeks). Licenses, Registrations and Certifications : Must hold current driver's license and CDL License Class B with Passenger endorsement and Airbrake endorsement and have completed required company training. Must maintain (current) and carry proof of proper Department of Transportation medical certification and Massachusetts Department of Transportation and Energy certification; maintain license and certifications to current status and initiate renewal of license and certifications according to company policy and related regulatory requirements. Other Qualifications : Must be at least 21-years of age. This position requires successfully passing a criminal background check (CORI), pre-employment drug screen, pre-employment physical, and pre-work functional screening (to determine ability to meet physical demands of the position).