Call Center Agent

Now hiring - Call Center Agents

Key Responsibilities :

Answer and route inbound calls promptly and courteously

Provide excellent customer service while representing diverse businesses and industries

Accurately document caller information, messages, and requests

Schedule appointments or dispatch service requests when needed

Maintain confidentiality and handle sensitive information with care

Work efficiently in a fast-paced, multi-client environment

What We’re Looking For :

Strong verbal communication and active listening skills

Professional and positive phone demeanor

Ability to multitask and manage time effectively

Experience in customer service, reception, or call center settings preferred

Comfortable using computers and call management software

Schedule

Full-Time : 32+ hours per week and weekend work is required 1st, 2nd, and 3rd shifts are available

Days worked each week may vary, and typically every other weekend. For example, On a two-week rotating basis, you would work Monday through Friday in Week 1, and in Week 2, you would work on the weekend with two days off during the week.