Customer Support AssociateVirtualVocations • Raleigh, North Carolina, United States

Customer Support Associate

VirtualVocations • Raleigh, North Carolina, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Customer Support Associate to deliver exceptional customer experiences in a remote setting.

Key Responsibilities

Provide top-tier customer support via phone, email, live chat, and SMS

Identify and document technical issues while handling customer escalations

Collaborate with the Claims team and assist in documenting and improving Customer Support processes

Required Qualifications

2+ years of support experience in a high-growth startup, ideally in insurtech, fintech, healthcare, or subscription-based business

Experience using Zendesk or similar support platforms

Ability to work 9am-6pm eastern time and some Saturdays

Access to a stable internet connection and a quiet working environment

Fluency in Spanish is a plus

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