Service Manager

Description:

Location: Long Beach Branch

Company: Kilter Termite and Pest Control

Job Type: Full-Time

Salary: $56,000 – $66,500

Position Summary

Kilter Termite and Pest Control is seeking a seasoned leader to manage service operations at our Long Beach branch. This role requires hands-on oversight of all branch activities, with a strong focus on fieldwork, team leadership, and quality control. If you have experience managing a termite and pest control branch and are ready to lead with excellence, we want to hear from you.

Key Responsibilities

• Train branch staff on company policies and procedures
• Monitor and manage company credit and fuel cards assigned to the branch
• Provide ongoing training and development for service personnel
• Conduct quality control inspections to ensure compliance with company standards
• Perform field inspections and service coverage when needed
• Maintain high standards of service delivery and team performance
• Lead and manage all branch employees, holding them accountable to company expectations
• Role consists of approximately 80% field work and 20% office work

Qualifications

• Valid driver’s license with a clean driving record (required for company vehicle insurance)
• SPCB Branch 3 Field Representative License (required)
• SPCB Branch 2 Field Representative License (required or must be obtained within 12 months)
• Minimum 3+ years of industry management experience in pest and termite control

Physical Requirements

• Ability to crawl into sub-structures and attic spaces
• Pass a pre-employment physical
• Bend, kneel, crawl, crouch, and stand for extended periods
• Safely climb ladders up to 32 feet
• Lift, push, pull, and carry up to 50 lbs
• Maintain upward gaze for up to 10 minutes during inspections

Schedule

• 8-hour shifts
• Monday to Friday
• Weekend availability required

Benefits

• Company vehicle (all expenses paid)
• Paid training
• Company cell phone and uniforms
• 401(k) with company match
• Medical, dental, and vision coverage
• Paid vacation, holidays, and personal time off
• Career stability and advancement opportunities

Requirements:

Education & Experience Requirements

To be considered for this role, candidates should meet the following qualifications:

• High school diploma or GED
• Active Branch 2 and Branch 3 Field Representative Licenses
• Minimum 5 years of experience in the termite and pest control industry
• Strong knowledge of cost control strategies and revenue optimization
• Solid understanding of business management principles and day-to-day operational practices
• Valid California driver’s license with a clean driving record