Webseal Consultant

Job Overview:

We are seeking an experienced WebSEAL Consultant with deep expertise in IBM Security Access Manager (ISAM) and WebSEAL to provide senior-level technical leadership, advanced troubleshooting, and strategic support within a large enterprise environment. This role serves as the highest level of technical escalation, ensuring secure, stable, and high-performing access management services.

Key Responsibilities:

• Technical Leadership & Oversight: Provide expert technical direction and mentorship to L1/L2 support teams, assisting with complex ticket resolution and enhancing overall team skill levels.

• L4 Incident Resolution: Serve as the final escalation point for the most complex WebSEAL and access management incidents, ensuring timely resolution aligned with SLAs.

• Deep WebSEAL / ISAM Expertise: Administer, configure, troubleshoot, and perform RCA on all aspects of ISAM/WebSEAL environments, including junctions, authentication mechanisms, and policy servers.

• Process Improvement & Documentation: Drive continuous improvement, identify automation opportunities, and create comprehensive SOPs and documentation.

• Integration & Collaboration: Work closely with architecture, development, security, and infrastructure teams to integrate applications and validate secure configurations.

• Monitoring & Reliability: Monitor system performance, identify capacity concerns, and recommend enhancements to improve system stability, scalability, and reliability.

• Change & Problem Management: Oversee change, problem, and release management processes for access management systems, coordinating upgrades, patches, and software releases.

Minimum Knowledge & Experience:

• Bachelor's degree in Computer Science, IT, or related field, or equivalent experience (typically 7+ years).

• Extensive hands-on SME-level experience with IBM Security Access Manager (ISAM) / WebSEAL.

• Strong knowledge of HTTP/S, load balancers, network troubleshooting, and security principles.

• Experience with multi-platform environments including Unix/Linux and cloud platforms (Azure/AWS).

• Proven leadership and mentoring capabilities with excellent communication and stakeholder management skills.

• Strong understanding of ITIL processes (Incident, Problem, Change Management) and Agile methodologies.

• Financial services industry experience and familiarity with SOX, SOC1/2 compliance preferred.

Kaleidoscope, an Infosys Company, is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.