Donor Relations Officer

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

This position is critical to the ministry of Sky Ranch and contributes directly to our mission of leading youth and families to know and follow Christ. To secure financial resources by managing a defined portfolio of mid-level donors using a relationship-first, data-driven approach. The Donor Relations Officer retains and upgrades donors, delivers personalized stewardship and solicitations, and qualifies donors for assignment to Major Gifts, aligning donor passions with organizational priorities. The Donor Relations Officer delivers personalized, scalable engagementensuring a consistently excellent, faith-aligned donor experience.

Essential Duties & Responsibilities

• Manage a portfolio of 400900 mid-level donors (typ. annual giving $250$9,999)
• Create an individual goal and annual contact plan for each assigned donor; execute a 1218 touch plan (calls, emails, handwritten notes, impact updates, targeted asks, and invitations).
• Conduct disciplined daily outreach (4060 attempts; target 812 two-way meaningful contacts/day); document all interactions in the CRM within 24 hours.
• Make timely, personalized solicitations with clear next steps; maintain an active solicitation pipeline across the portfolio.
• Achieve a minimum annual fundraising goal
• Qualify donors for Major Gifts using defined criteria (passion/interest, capacity, inclination) and complete warm, joint hand-offs with MGOs.
• Partner with Marketing/Programs to tailor impact content and offer sets (specific outcomes and ask ladders).
• Collaborate with Gift Processing/Stewardship to ensure fast, accurate acknowledgments and benefits fulfillment.
• Maintain data hygiene; produce weekly reports (coverage, contact rate, responses, upgrades, qualifications, revenue).
• Participate in team meetings, training, and occasional donor events; some evening/weekend work as needed.
• Demonstrate care and stewardship in each donor relationshipincluding praying with and for donorswhile building genuine relationships and discovering their interests and passions to connect them to meaningful giving opportunities.

QUALIFICATIONS:
EDUCATION

• Bachelors degree required.

EXPERIENCE

• 25 years in fundraising, sales, or customer success with measurable portfolio goals.
• Experience managing relationship portfolios and moving donors to higher giving levels.
• CRM fluency (e.g., Salesforce, Raisers Edge NXT, Virtuous) and comfort with list building and basic analytics.

KNOWLEDGE

• Microsoft Office/Google Workspace; presentation tools; customer databases/CRMs.
• Phone, email, and digital outreach best practices; social and professional platforms (e.g., LinkedIn) for research and light engagement.
• Basic fundraising principles including donor lifecycle, retention, upgrade strategy, and stewardship.

SKILLS AND ABILITIES

• Subscribe to the utmost level of professionalism
• Effective communicator across all mediums
• Excellent interpersonal skills, and relationship building skills
• High-energy dynamic leader that enjoys connecting relationally with others of all ages, life experiences, and backgrounds.
• Proven self-starter, self-managed, driven to succeed.
• Proven track record
• Proven ability to develop and execute a plan
• Articulate
• Must be visionary and people oriented.
• Proven ability to connect people together and foster a community that meets real needs.
• Must establish and maintain professional working relationships with employees, managers and external constituents, including demonstrating consistent Speed of Trust behaviors.
• Possess current drivers license and able to drive company vehicles as needed.
• Social media experience

PHYSICAL DEMANDS

• Little to no effort required. Ability to use up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to move objects.
• Ability to grasp, push, pull, carry or otherwise manipulate objects; ability to perform tasks requiring action of muscles or groups of muscles and foot and/or hand-eye coordination.

WORK ENVIRONMENT

• Based in North Texas; works remotely
• Weekly in person meeting(s) in Dallas office as requested.

OTHER
Commitment to Christian principles and teachings both professionally and personally. Must be able to support Sky Ranchs Doctrinal Statement fully and be an active member in a church whose spiritual beliefs are aligned with Sky Ranchs Doctrinal Statement.

Commitment to Sky Ranchs Vision, Mission, Values (Who We A.R.E.) and Principles (WOW, Stewardship, and Excellence) demonstrated in daily behavior.

Must demonstrate annually a clear background check and review of child safety practices as required for camp accreditation by the American Camping Association.

Flexible work from home options available.