Desktop Support Level 2 Technician

Description:

About Heritage Auctions

Start your career with one of the nation’s fastest-growing auction houses. Heritage Auctions is a global auction house driven by curiosity, innovation, and the stories behind extraordinary objects. For nearly 50 years, Heritage has connected collectors and consignors through a dynamic marketplace that celebrates history, culture, and craftsmanship. Headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other major cities, we support a worldwide network of experts and enthusiasts across more than 50 auction categories. From Sports and Entertainment memorabilia to Luxury Handbags, Fine Art, Jewelry, Coins, Wine, and rare historical artifacts, every item tells a story. We are dedicated to bringing those stories to life through deep research, cutting-edge technology, and thoughtful presentation. Known for our expertise and innovation, we offer a dynamic environment where passion for history, culture, and storytelling brings collectors together to discover, learn, and connect.

SUMMARY: Responsible for advanced support of user technical issues, and responsible for maintaining key systems used in the day-to-day support of issues and operations.

BENEFITS:

• Medical, Dental, Vision coverage
• Paid time off
• 401k savings plans
• Onsite gym with access to a personal trainer

COMPENSATION: Commensurate based on experience

LOCATION: South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide advanced desk-side support of end-user issues, such as:
  • New user and equipment deployment
  • Internal application troubleshooting
  • Ticket management
  • Proactive documentation of technical procedures
• Ensure a timely response to ticketing needs
• Ensure proper notes and documentation of all assigned tasks
• Cross-train with other technicians. Must be able to work in a team-player environment
• Troubleshoot and research independently, and synthesize solutions for the understanding of peers and end users alike
• Must be able to work significant overtime while traveling up to 15% of the time
• Other duties as assigned

Requirements:

EDUCATION & EXPERIENCE:

• High School degree required; Bachelor’s degree in Information Technology preferred.
• 4+ years of Enterprise Desktop Support experience.
• Certifications: CompTIA A+ required, other advanced certifications recommended (CompTIA Network+ and/or Security+; other advanced certificates a plus).
• Practical knowledge of network infrastructure preferred.
• Advanced proficiency in troubleshooting end-user hardware and software, with particular focus on Microsoft Windows and Windows-based PC hardware.
• Experience with audiovisual systems, including but not limited to conference room systems, audio equipment (mixers, wired and wireless microphones, etc.)
• Experience with computer imaging practices
• Experience with Quest KACE is desired but not required
• Ability to lift at least 50 lbs.

WORK ENVIRONMENT:

• Individuals must be able to work independently in a fast-paced team environment.
• Candidates must have reliable transportation, as this role is primarily on-site at the Dallas office and is not considered a hybrid role.
• This role has a rotation with individuals working on call once every 7 to 8 weeks and will be required to travel on a rotation potentially once or twice per calendar quarter.
• To meet business needs, some evenings and weekends may be required.
• This position will also provide occasional executive support offsite.
• Reasonable accommodations may enable individuals with disabilities to perform essential functions.

Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE