Branch Manager

Branch Manager

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions / operations, servicing, and sales. Has personal production responsibility.

Primary Responsibilities :

• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
• Identifies retail and business banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
• Proactively prospects and grows business banking relationships through outreach. Builds the bank's presence in the community.
• Conducts interviews and selects employees based on staffing model.
• Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of retail strategy.
• Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies / procedures, preventing fraud and protecting customer assets.
• Takes ownership of complex account servicing and error resolution issues, including those escalated by other bankers. Provide coaching and guidance to improve and reduce future problem resolution / escalations.
• Engages with all team members and business partners as appropriate.
• Independently processes all business banking loan requests up to $100,000. Proactively bundle products and services as appropriate.
• Adheres to applicable compliance / operational risk controls in accordance with company or regulatory standards and policies.
• Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Completes other related duties as assigned. Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Scope of Responsibilities : This position reports to a retail regional manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.

Supervisory / Managerial Responsibilities : Branch managers generally have direct reporting responsibility for branch staff.

Education and Experience Required : Bachelor's degree, OR, in lieu of degree, four (4) years' relevant experience. Minimum three years sales experience. Minimum two years' managerial experience or proven leadership abilities. At market manager discretion / branch need, life / accident and health insurance licensing required within 18 months of entry into position. Note : Branch provides training for licensing within 6 months.

Education and Experience Preferred : Demonstrated sales / business development experience and success. Has fundamental understanding of profitability. Excellent communication and interpersonal skills. Proven ability to demonstrate and coach exceptional customer service. Ability to communicate and function professionally with all levels of personnel and business partners across the organization. Strong financial services product knowledge preferred. Strong organization, time management, and prioritization skills.

Location : Holyoke, Massachusetts, United States of America

M&T Bank Corporation is an Equal Opportunity / Affirmative Action Employer, including disabilities and veterans.