Front Desk Coordinator

About Asteroid Health

At Asteroid Health, we provide integrated, recovery oriented behavioral health and substance use treatment services. We are committed to compassionate, evidence-based care and a professional, welcoming experience at every point of contact. Our clinical, admissions, and operations teams work together to support long-term wellness and sustained recovery.

The Opportunity

We are hiring a Front Desk Coordinator who will serve as the first point of contact for our clinic. You play a critical role in daily operations, patient experience, insurance verification, and administrative support.

This role combines front desk responsibilities, benefits verification, admissions coordination, and direct support to the Program Director. If you are organized, dependable, and confident in managing multiple priorities in a fast-paced clinical setting, we want to meet you.

• Answer incoming calls promptly and professionally.
  
• Welcome patients, families, and visitors and create a positive first impression.
  
• Schedule appointments, intakes, and follow ups.
  
• Maintain patient confidentiality and comply with HIPAA requirements.
  
• Complete insurance verification of benefits for new admissions and scheduled patients, including deductibles, copays, out of pocket maximums, and authorization requirements.
  
• Communicate insurance details clearly to the Program Director and clinical team.
  
• Follow up with insurance companies to resolve discrepancies.
  
• Support admissions by collecting documentation and coordinating scheduling.
  
• Provide administrative support to the Program Director, including scheduling, tracking forms, basic reports, and compliance logs.
  
• Maintain an organized front desk and lobby area and monitor supply levels.
  
• Assist with scanning, filing, and document management.
  

• Your work directly impacts patient access to care. You are often the first voice someone hears when they are seeking help.
  
• You gain hands-on experience in insurance verification, admissions coordination, and clinical operations in a growing behavioral health setting.
  
• You work closely with leadership, including direct support to the Program Director, giving you visibility and real responsibility.
  
• You join a structured, professional environment where your organization and reliability matter every day.
  
• Competitive pay and a full benefits package, including health and dental insurance and 401(k)
  

Requirements

What You Bring

Required:

• Ability to work on-site in Newton, MA
  
• High school diploma or equivalent
  
• At least 2 years of administrative or front desk experience in a general office setting
  
• Strong phone skills and professional communication
  
• Ability to multitask and prioritize in a busy clinical environment
  
• Comfort using email, EHR systems, spreadsheets, scanners, and standard office technology
  
• Discretion when handling confidential information
  

Preferred:

• Experience in a medical, behavioral health, or substance use treatment setting
  
• Insurance verification experience (or a genuine willingness to learn quickly)
  

Benefits

Compensation and Benefits

$18.50 to $24.00 per hour, commensurate with experience, plus PTO, health and dental insurance, Employee Assistance Program, and 401(k)

If you are ready to support patients from their first call through admission and beyond, we encourage you to apply.