Manager / Senior Manager, Business Recruiting

Manager / Senior Manager, Business Recruiting

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

We’re hiring a Manager (or Senior Manager) of Business Recruiting to lead and evolve how we hire across GTM and G&A functions at Intercom. This role is for a recruiting leader who thinks like a business partner, someone who understands how hiring fuels revenue, scale, and operational excellence, and can translate business strategy into a clear, executable talent plan.

You’ll own recruiting strategy and delivery for critical GTM and G&A teams, while also driving cross‑functional and global initiatives that improve hiring quality, speed, and consistency as Intercom continues to scale.

This is a high‑impact role with real visibility and influence across senior leadership.

What will I be doing?

• Partner closely with senior leaders across Sales, Marketing, Customer Support, Solutions, Revenue Ops, Finance, Legal, and People to define hiring priorities and headcount strategy
• Translate business goals (growth targets, capacity models, operating plans) into clear recruiting strategies and quarterly hiring plans
• Act as a trusted advisor on talent market dynamics, role design, leveling, and trade‑offs between speed, quality, and location
• Lead, coach, and develop a high‑performing team of Business Recruiters, setting a high bar for execution, candidate experience and stakeholder partnership
• Own pipeline health and hiring performance across key business teams, using data to diagnose risks and unblock progress
• Use metrics (time to hire, funnel conversion, source mix, quality signals, candidate experience) to inform decisions and influence leaders
• Build simple, repeatable reporting that gives leaders clear visibility into hiring health and trade‑offs
• Lead and contribute to initiatives that scale Business Recruiting globally (e.g., interviewer capacity, values interview pooling, process consistency, tooling and AI adoption)
• Partner with RecOps, People Ops, and Finance to ensure hiring plans are executable and sustainable
• Continuously evolve our recruiting model to support growth across regions and functions

What skills do I need?

We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

The base salary range for candidates within the San Francisco Bay Area is $175,000 – $220,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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