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Director of Service Alignment
Director of Service AlignmentVirtualVocations • Alton, Texas, United States
Director of Service Alignment

Director of Service Alignment

VirtualVocations • Alton, Texas, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Director of Service Alignment.

Key Responsibilities

Develop and maintain the enterprise systems architecture roadmap aligned with service delivery and business growth objectives

Serve as the enterprise authority for ConnectWise Manage and oversee system governance and optimization

Lead and develop a Systems Architecture team while collaborating with cross-functional leadership to align technology decisions with business needs

Required Qualifications

7-10+ years in system architecture, enterprise systems engineering, or IT operations leadership

Expert-level proficiency in ConnectWise Manage, with strong knowledge of Automate, Sell, and related modules

Experience managing teams and specialized technical roles

Strong understanding of MSP service delivery operations and ITIL-based processes

Relevant certifications such as ConnectWise Admin / Expert, ITIL Foundation, or PMP

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Director Of Service • Alton, Texas, United States

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