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Product Support Representative
Product Support RepresentativeVirtualVocations • Alton, Texas, United States
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Product Support Representative

Product Support Representative

VirtualVocations • Alton, Texas, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Product Support Representative - Tier 1 (RCM / Billing / Healthcare / Clinical).

Key Responsibilities

Provide support and technical solutions to clients on EMR platforms

Develop knowledge in core domains such as Practice Management, Clinical, or Billing / Financial

Manage client cases effectively, ensuring timely follow-ups and documentation

Required Qualifications

Bachelor's degree or relevant experience

At least 2 years of software application support experience in a SaaS environment

High technical aptitude with a proven track record in client support and troubleshooting

Medical / Revenue Cycle Management experience preferred

Working knowledge of EMR / EHR medical software applications is a plus

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Support Representative • Alton, Texas, United States

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