Implementation Consultant

Description

The Implementation Consultant is a customer-facing role responsible for delivering the technical implementation of the Pathify platform and providing effective customer training. The position requires strong technical proficiency, excellent communication skills, and the ability to explain complex concepts in a clear and approachable way. This role supports customers through configuration, troubleshooting, and learning the platform, and includes periodic travel based on project needs.

Key Responsibilities

• Lead customers through all technical setup and configuration tasks and ensure each item is completed accurately and on time
• Serve as the primary technical and training contact for customers and internal stakeholders throughout the implementation
• Configure and troubleshoot user provisioning and flat file configurations, SSO configurations such as SAML, LMS and SIS integrations, and API-based applications
• Review and interpret scripting and configuration languages such as JavaScript, JSON, HTML, and CSS to identify and resolve issues
• Perform thorough initial troubleshooting before escalating a technical concern and follow established procedures when escalation is required

Travel to customer locations when in-person work is needed (generally less than 20%)

Provide best-practice recommendations by understanding the customer’s vision, goals, and intended student experience, and guide them toward approaches that strengthen platform adoption and engagement

Perform other duties as needed to support customer success and Pathify’s goals

Skills, Knowledge and Expertise

Competencies :

Working knowledge of systems such as O365, Zoom, Student Information Systems including Ellucian, Oracle, Jenzabar, and Workday, SSO technologies such as SAML, LMS systems including Canvas, Moodle, Blackboard, and D2L

Experience working in higher education and / or startup environments is beneficial

Benefits

It’s time to change the way we think about the higher ed digital ecosystem. The truth is, there’s a massive void at the center of the higher ed digital ecosystem because there’s no centralized user experience unifying everything. Pathify is an innovative engagement hub that delivers a dynamic, personalized, and centralized experience to every user on any device. No more searching aimlessly for the right information. Pathify actively surfaces the personalized info and tools each user needs, from any school system. Create a clear path to student success and enrich your school identity with a meaningful and engaging digital campus experience — for the entire student lifecycle. Better technology and a better experience = happier students.