Support Engineer

A company is looking for a Support Engineer to provide consultative technical support and enhance customer success.

Key Responsibilities

Participate in Support's on-call rotation and manage technical customer issues to resolution

Create technical content to capture best practices and grow customer relationships through trusted advice

Collaborate with cross-functional teams to ensure continuity across the customer journey and inform product roadmaps

Required Qualifications

5+ years of experience with Linux and networking fundamentals

Proficiency in scripting using Bash and Python

Knowledge of computer vision and machine learning pipeline practices

Experience in contextual problem solving and workload management

Ability to build relationships and manage sensitive issues effectively