Ecommerce Business Manager

E-Commerce Business Manager

The E-Commerce Business Manager will lead the growth and further development of our e-commerce website, www.shopthesalvationarmy.com. This online thrift store is part of the overall Adult Rehabilitation Center Command. Our rehabilitation centers are funded by the sale of donated goods in our brick-and-mortar retail stores, our e-commerce store, and our recycling operations. This position reports directly to the Command Director of Sales and Operations and will serve as the primary point of contact for e-commerce operations. This position calls for high-level analysis along with the ability to engage and motivate front-line hourly staff in 16 locations throughout the territory to drive top and bottom-line performance.

Essential Job Duties :

• Quickly and fully comprehend all detailed aspects of existing e-commerce operations including the IT platform, payment processing, shipping, customer service, posting, packing, shipping, returns, and performance metrics and analytics.
• Upon full understanding of the site from the technology, employee, and customer perspective, demonstrate strong business judgment, thorough analysis, and the ability to identify, prioritize, and articulate highest impact initiatives.
• In addition to strong analytical thinking and execution, be prepared to be hands on in the field in 16 locations to increase revenue month by month through :
• Increased postings
• Evaluating staff in each market
• Standardizing photos and description format for all major categories including, but not limited to, Jewelry, Shoes, Handbags, Clothing, and Collectibles
• Updating procedures and best practices
• Training new and current employees and monitoring compliance
• Operational efficiencies
• Partner with cross-functional teams including Directors, Regional Directors, District Managers, and Store Managers.
• Responsible for the growth of the ECommerce department at an accelerated rate.
• Create both financial and operational charts and reports. Provide analysis and strategies based on these reports.
• Provide expertise on current e-commerce best practices including omni-channel sales.
• Weekly travel to Centers for support of the E-Commerce department.

Qualifications :

Physical Requirements :

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.