Front Office Coordinator

Patient Experience Coordinator

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES).

Benefits offered with this full-time position include medical, dental, and vision coverage (eligibility begins day one of employment), KinderCare Discount, HSA, Healthcare FSA, Dependent Care FSA, Progyny Fertility Benefit, critical illness, accident, and hospital indemnity insurance, company paid basic life / AD&D, supplemental life insurance, company paid short-term and long-term disability, company paid maternity and parental leave, adoption and surrogacy expense reimbursement, legal and credit monitoring, 15 days PTO (accruing starts immediately upon hire), 6 major holidays off plus 2 floating holidays yearly, additional compensation opportunities on top of base pay, bereavement time off and resources, commuter pre-tax transit and parking, retirement 401(k) (for 21+) w / per-pay company match, SoFi financial wellness tools and loan resources, HUSK fitness resources and gym discounts, home, auto, and pet insurance, employee assistance program (EAP), employee discount program, and plus more! Learn more by checking out Athletico's Benefits Summary 2026 and ID&E Benefits.

Essential duties and responsibilities include delivering an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint; accurately completing patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance; educating patients on financial responsibilities, payment options, and digital tools to improve transparency and engagement; collecting time-of-service payments and meeting established collection targets to support revenue cycle performance; managing clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards; monitoring and achieving key performance indicators for registration accuracy, insurance verification turnaround, and patient satisfaction; collaborating with Patient Experience Specialists, Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and escalate as needed; utilizing EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives; coordinating communication of patient progress notes and plans of care to referral sources in a timely and accurate manner; supporting clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team; participating in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility; organizing activities in coordination with the clinical team; and providing rehab aide cross training on front office duties.

Qualifications include a high school diploma or GED, excellent customer service skills, proficiency with the use of MS Office, Outlook, and Excel, knowledge of healthcare insurance benefits and coverage preferred, experience with requesting and managing customer payments preferred, 1-2 years of customer service required, 1-2 years of healthcare administration preferred, demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment, proficiency in electronic medical record (EMR / EHR) systems and scheduling platforms, ability to navigate dashboards and reporting tools for data accuracy, strong understanding of insurance verification processes, prior authorization requirements, and financial clearance workflows, working knowledge of HIPAA compliance and patient privacy standards, skilled in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (Teams), ability to learn new technologies quickly, excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly, strong organizational and time management skills with attention to detail and accuracy in data entry, and ability to meet or exceed performance metrics and adapt to continuous process improvements.

Language skills include the ability to read, write, and speak English proficiently.

Physical demands include the ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop / kneel / crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment is consistent with a standard office environment, noise level is low with little to no extra ordinary environmental factors.

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salaried ranges listed are for full time (40 hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties / requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

Minimum Salary / Wage

USD$ 15.00 Hr.

Maximum Salary / Wage

USD$ 23.50 Hr.