Position Summary:
This position is primarily focused on existing customer engagement. As a Account Manager, you should work to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented. This position is vital for ensuring customer satisfaction and loyalty.
Ultimately, you should be able to grow our business by building successful, long-term client relationships
Essential Duties:
o Manage/Maintain the existing customer base
o Identify upselling/cross selling opportunities
o Post sales support
o Resolve issues/conflicts and provide solutions to customers in a timely manner
O Identify customer hurdles and work to mitigate them
Education/Experience:
Required:
Preferred:
Travel:
Competencies:
Account Manager • Boston, MA, USA
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