Technical Support EngineerVirtualVocations • Austin, Texas, United States
Technical Support Engineer
VirtualVocations • Austin, Texas, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Support Engineer - Mobile Apps and Compliance.
Key Responsibilities
Provide expert technical troubleshooting and resolve customer issues with medium to high complexity
Author and maintain customer-facing knowledge base articles to improve self-service capabilities
Collaborate with Engineering and Product teams to reproduce bugs and enhance customer experience
Required Qualifications
B.S. in Computer Science, Engineering, or other technical fields
3-5 years of experience in support, engineering, or related technical roles, including mobile application troubleshooting
Strong familiarity with CRMs like Zendesk or Salesforce
Technical knowledge to interface with engineers and work with SaaS systems
Willingness to work holidays and weekends as needed to meet customer demands
[job_alerts.create_a_job]
Technical Support Engineer • Austin, Texas, United States
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