Director of Property Management

Job Description

Job Description

Job Title : Director of Property Management

Location : New York, NY

Compensation : $150,000 – $180,000 annually, commensurate with experience

Employment Type : Full-Time, On-Site

About the Company

Our client is a dynamic and growing real estate investment and management firm overseeing a mixed-use portfolio of residential and commercial properties in New York City. With over 1,500 apartments under management, including Class A assets, they pride ourselves on delivering high-quality service and operational excellence across their properties.

Position Overview

The Director of Property Management will be responsible for the overall performance, operations, and strategic direction of our NYC-based residential and commercial real estate portfolio. This leadership role requires a hands-on, solutions-oriented professional with deep knowledge of property operations, team leadership, capital improvement projects, and regulatory compliance within NYC.

This individual will oversee a team of Property Managers and maintenance staff, ensuring high standards of property performance, tenant satisfaction, and operational efficiency. The ideal candidate has experience managing a mid-size Class A portfolio and a proven track record of leading and mentoring property management teams in a fast-paced urban environment.

Key Responsibilities

Lead, manage, and mentor a team of Property Managers and on-site staff to ensure superior property performance and tenant satisfaction across all assets.

Oversee daily operations, leasing performance, rent collections, maintenance, and capital improvement projects for a portfolio of approximately 1,500 apartments and commercial spaces.

Resolve property-level and team-related issues promptly and professionally, ensuring continuity of operations and resident satisfaction.

Direct capital projects and construction management initiatives, including planning, budgeting, execution, and oversight.

Serve as the primary liaison with the NYC Department of Buildings and other city agencies; ensure full compliance with local codes, regulations, and filing requirements.

Implement and refine property management procedures and best practices to improve operational efficiency and service delivery.

Collaborate with ownership, asset management, and accounting teams on budget planning, financial reporting, and strategic initiatives.

Develop and monitor KPIs and operational benchmarks to evaluate and enhance portfolio performance.

Lead emergency response and crisis management protocols when required.

Qualifications

Minimum 10 years of progressive property management experience, with at least 5 years in a senior or director-level role managing teams.

Strong experience overseeing Class A multifamily and mixed-use buildings in New York City.

Proven leadership skills and ability to manage, coach, and develop property management teams.

In-depth knowledge of NYC building systems, building codes, DOB compliance, Local Laws (including LL 97, LL 11, etc.), and HPD / DOB / DEP regulations.

Hands-on experience managing capital improvement and renovation projects.

Strong financial acumen with experience in budget development, P&L oversight, and reporting.

Excellent communication, conflict resolution, and tenant relations skills.

Bachelor's degree in Real Estate, Business, or a related field preferred; relevant certifications (e.g., CPM, RPA) a plus.

Benefits

Competitive salary range : $150,000 – $180,000

Comprehensive health, dental, and vision insurance

Paid time off and holidays

Opportunities for professional development and growth