Accounts Receivable Specialist - Collectionss

Description

:

Shared Service specialists will assist in streamlining and improving accounts receivable processes identifying areas of performance improvement. This includes cross training and performing multiple accounts receivable functions. Will work under the supervisor of AR Credit & Collections Leader.

Principal Duties and Responsibilities (Essential Functions):

• Working with customers to collect remittance advices, resolve discrepancies to ensure postings are correct.
• Working in customer portals to review missing, declined and set to pay invoices and credits. Resolving issues on customer portal billing issues.
• Strengthen relationships with clients by communicating with customer regarding past due accounts. Includes contacting clients and internal personnel to discuss account statuses.
• Manage the AR Inbox(es). Includes responding to customers and incoming mail as requested. Sending statements, resolving customer complaints, issuing receipts. Ability to handle high volume and review a variety of inquiries. Responses to customers should be handled with a high sense of urgency to ensure customers are responded to timely.
• Field Service, Machine, and Parts billing as related to accounts receivable functions.
• Support and perform collections in accordance with approved practices.
• Support progress billing and machine delivery status tracking.

Job Specifications:

• Strong team mindset
• Must be willing to step in and assist team members in any entities as needed to ensure accounts receivable collections are completed
• Shared services requires that collectors are cross trained and can step in with all accounts
• Help in all aspects of AR where and when necessary.
• Positive and friendly interactions with customers and team members
• Flexibility and work reprioritizing skills are essential for job functions
• Ability to assist with internal audits on cash application, billing, credit, and collection activities
• Comfortable working in a high volume, fast paced environment
• Experience in driving process improvement
• Work toward hitting set and established credit and collections reduction goals.

Required Education and Experience:

• Skilled researcher with excellent communication skills
• Must be comfortable with phone calls and responding to customers timely
• High level of accuracy, efficiency, attention to detail, and problem-solving skills
• Ability to interpret credit reports a plus
• Proficient in Microsoft Office Suite
• Mapics, Cashbook, and Visual knowledge a plus
• Engaging in ongoing educational opportunities to update job knowledge and professional development
• At least 5 years’ experience in a similar role or related field required

Supervisory/Responsibility:

Individual contributor w/ no direct reports

Work Environment:

This is a corporate office position.

Position Type:

This is a regular, full-time position with the understanding that a regular workweek will require extended days and hours as needed to meet business needs.

Travel:

No travel is expected for this position

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Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company:

BW Corporate US