Customer Success Manager

A company is looking for a Manager of Customer Success.

Key Responsibilities

Define and iterate engagement models for Enterprise and Scaled tiers to maximize efficiency

Develop a standardized Account Health Scoring system to identify risk across the account base

Transition team collaboration from informal channels to a structured knowledge base and formal playbooks

Required Qualifications

2+ years of experience managing a Customer Success team or 4+ years as a Senior / Lead CSM

Proven experience managing both high-touch Enterprise accounts and Scaled / Digital segments

Experience using data to track health, predict churn, and report on team performance

Ability to design scalable processes and implement new tools or workflows

High emotional intelligence with a coaching-first management style