Onboarding Program Manager

divh2Onboarding Program Manager / h2pAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company. / ppWe realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! / ppAvailable Locations : Austin, TX / ph3Role Overview / h3pWere looking for a strategic and experienced Onboarding Program Manager to lead the development, execution, and optimization of our global onboarding programs. Youll work cross-functionally with key partners including Recruiting, Places, HR, Learning Development, IT, and Security to ensure a seamless, secure, and engaging experience for new hires, from offer acceptance through their first year of employment. / ppAs the Global Onboarding Program Manager, youll have the unique opportunity to shape the first impression our new employees have of the company, influencing their long-term success and engagement. You will be our main point of contact for driving our Onboarding Program optimization across the entire organization, with a critical focus on embedding security principles and robust identity verification processes into the new hire journey. / ph3Key Responsibilities / h3ulliLead the end-to-end management of the global onboarding program, designing and implementing scalable virtual, in-person, and hybrid strategies for all business units. / liliOwn and orchestrate the global identity verification (IDV) and background check program for all new hires. / liliPartner with our Security, Legal, and IT teams to continuously design, implement, and audit these verification protocols, ensuring they are rigorous, globally compliant, and scalable. / liliCollaborate with key partners including Recruiting for seamless candidate handoffs, Places for in-office experiences, LD for content optimization, and HR and IT to create a cohesive journey. / liliEnsure growing regions, such as India, feel supported by developing personalized experiences and scalable processes that address local needs while maintaining global consistency. / liliManage and oversee all onboarding technology platforms, including Workday and the new hire portal, ensuring they are user-friendly, efficient, and up-to-date. / liliContinuously assess and improve the onboarding process by developing and tracking KPIs (including security compliance and satisfaction), analyzing feedback, and making data-driven recommendations. / liliProvide coaching and guidance to HR partners and hiring managers to ensure consistent, secure program delivery, and mentor junior members of the team. / li / ulh3Skills and Qualifications / h3ulliullistrongExperience : / strong Bachelors / Masters degree in a related field, with 5+ years of experience in HR, onboarding, or talent management, including at least 2 years in a program management or leadership role. / lilistrongGlobal Program Management : / strong Proven experience developing and managing scalable remote, in-person, and hybrid onboarding programs within a fast-paced, global company. / lilistrongSecurity Compliance : / strong Strong understanding of data privacy principles and experience with global identity verification (IDV) and background check processes. / lilistrongTech-Savvy : / strong High proficiency with HRIS systems, especially Workday (strongly preferred), as well as onboarding tools and LMS. Experience with ticketing systems (Jira, etc.) is a plus. / lilistrongCommunication Collaboration : / strong Excellent communication skills with the ability to build rapport, influence stakeholders, and work collaboratively with diverse, global teams. / lilistrongOrganizational Analytical Skills : / strong Strong project management, high attention to detail, and a data-driven mindset with the ability to analyze metrics and solve problems proactively. / liliExperience working in the tech industry is a plus. / li / ul / li / ulpWhat Makes Cloudflare Special? / ppWere not just a highly ambitious, large-scale technology company. Were a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. / ppProject Galileo : Since 2014, weve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflares enterprise customers at no cost. / ppAthenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, weve provided services to more than 425 local government election websites in 33 states. / pp1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. / ppSound like something youd like to be a part of? Wed love to hear from you! / ppThis position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. / ppCloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other persons, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA / Veterans / Disabled Employer. / ppCloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107. / p / div