Business Systems Analyst

Job Title: Business Systems Analyst I
Reports to: IT Manager
FLSA: Exempt
EEO: Professional
Manages others: No
Location: Remote
Department: Technology Operations

General Job Description

The Business Systems Analyst I supports the organization's ERP and integrated business systems by providing day-to-day application support, assisting with integrations, and partnering with business units to enhance system functionality. This role plays a key part in maintaining system reliability, improving business processes, and ensuring technology solutions align with organizational goals. The ideal candidate demonstrates strong analytical and problem-solving skills, excellent communication abilities, and an interest in learning business systems such as NetSuite and its integrations.

Essential Responsibilities

• Provide first-line support for NetSuite and integrated systems, resolving user-reported issues promptly and efficiently.
• Collaborate with end users to identify opportunities for system enhancements, process improvements, and integration needs.
• Assist with the configuration, testing, and deployment of system updates, enhancements, and integrations between NetSuite and third-party applications.
• Support documentation efforts, including user guides, process flows, and system reference materials.
• Participate in requirements gathering sessions and help translate business needs into technical requirements.
• Conduct basic system testing to validate functionality and ensure changes meet user and business expectations.
• Coordinate with IT and business stakeholders to maintain data integrity and system reliability.
• Stay informed on NetSuite features, updates, and best practices to continuously improve system performance and user adoption.
• Provide user training and ongoing support to improve utilization and efficiency of ERP systems.
• Assist with cross-functional projects as assigned, supporting technology initiatives that drive business process improvements.

Position Requirements (Skills, Knowledge, Abilities)

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field preferred.
• 1-3 years of experience in business systems analysis, ERP support, or a related technical role (NetSuite experience preferred).
• Familiarity with ERP systems such as NetSuite, and interest in developing expertise in configuration, customization, and reporting.
• Understanding of system integrations and data flow between platforms (experience with using REST APIs and JSON and tools such as Celigo, HubSpot, Magento, or Avalara a plus).
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and interpersonal skills; able to translate technical information for non-technical users.
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities.
• Self-motivated with a collaborative mindset and commitment to continuous improvement.
• Experience with SQL or reporting tools is a plus.
• NetSuite certifications or training preferred but not required.

Physical Requirements

The physical demands described here are representative of those requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Must be able to speak and write clearly in order to communicate with employees and vendors.
• Manual dexterity is required for operating standard office equipment.
• The employee is regularly required to sit for prolonged periods and work at a computer.
• Specific vision abilities required include close vision and the ability to focus on detailed digital information.
• Regular, reliable attendance is required.

WPS IS AN EQUAL OPPORTUNITY EMPLOYER AA M/F/V/D.
We proudly hire U.S. Military Veterans, and those qualified are encouraged to apply.

Equal Employment Opportunity is The Law. | Pay Transparency Nondiscrimination Provision

At this time, WPS is unable to provide visa sponsorship.
We use E-Verify and submit information from each new employee's Form I-9 to confirm work authorization.