Bilingual Corporate Resolutions Specialist (Blue Ash, OH) (Spanish / English)

We're looking for talented professionals to join us in bringing smart money management and payment solutions to everyone's fingertips.

JOB DESCRIPTION

This role will need to work in the Blue Ash, OH office.

Monday-Friday 8 : 00am-4 : 30pm EST

What does a Bilingual Corporate Resolutions Specialist do at Green Dot?

As the Corporate Resolutions Specialist, you will be responsible for resolving the most escalated customer-initiated issues to the highest professional standards. Using your excellent customer service skills, you will have the opportunity to advocate for our customers by delivering world-class customer service and managing all escalations to attain the best possible response / resolution. In Green Dot Customer Escalations, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.

As a Bilingual Corporate Resolutions Specialist, you can look forward to :

• Ensuring that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and policies.
• Receiving inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met. Maintain personal and team accountability for productivity and efficiency.
• Demonstrating ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely manner.
• Demonstrating the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products.
• Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.
• Understanding current business processes and tools that impact our customers and work with the manager and the necessary owners internally to resolve any issues and fix processes.
• Sharing information and knowledge with other team members to recognize and reduce the number of repeated issues.
• Capturing all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.
• Following escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.
• Utilizing appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and / or outdated policy / procedure which caused frontline efforts to fail.
• Supporting Green Dot employees and executives with resolving customer issues.
• Maintaining contact with all other relevant customer groups within Green Dot to ensure support for resolution of customer issues, consistency of approach and smooth cross-department cooperation.
• Performing other duties as assigned.

You might be the right match for this role if :

These are qualifications we are looking for to help add to our culture and for you to join us in our mission!

Required :

Preferred :

POSITION TYPE

Regular

PAY RANGE

The targeted full-time base salary for this position is $36,900 to $55,300 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.

We're Here to Support You-Accommodations Upon Request

Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential.

Work Authorization Requirement

At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.

Important Notice on Application Accuracy

We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.