Powersports Service Writer

Job Description

Job Description

The Service Advisor is responsible for meeting customers and accommodating customer requests pertaining to repair and / or servicing of their motorcycle / atv / side by side / watercraft. The Service Advisor is a key player in the dealership for generating positive customer relations. The Service Advisor achieves this by consistent communication to customers on the status of their unit and charges for repairs. The Service Advisor also promotes service sales through communication of information to customers on maintenance and repair needs that are identified during the service appointment process.

Job Duties :

• Notate and problems or symptoms a unit is having by listening to customer’s description of symptoms and adding them to the repair order.
• Verify warranty and service contract coverage by examining records and papers, explain provisions and exclusions
• Develop estimates by pricing materials, supplies, and labor.
• Prepares repair orders.
• Maintain customer rapport by explaining estimates, any additional services needed and following up with the status of a unit on a timely basis.
• Up-sell needed maintenance and accessories
• Perform a comprehensive predelivery check of customer vehicle, ensuring cleanliness and that all items identified from service / repair have been carried out appropriately and on schedule.
• Dispatch all repair orders through the service department.
• Understand and process extended warranties and maintenance contracts from start to finish.

Job Requirements :

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