Full Time Customer Service Agent

Full Time Customer Service Agent

Ruby is dedicated to creating personal connections that empower businesses to thrive. We are seeking a full-time (40 hours / week) Customer Service Agent to act as a Virtual Receptionist, providing the friendly, professional voice our customers depend on. Your responsibilities will include managing incoming calls and website chats with skill. Since we deliver exceptional service 24 / 7, 365 days a year, this role requires availability to work a weekend day and holidays.

This role is perfect for a customer service professional who thrives in a fast-paced, high-call-volume environment and is dedicated to consistently creating exceptional experiences. You will be responsible for skillfully handling incoming calls and chats while maintaining adherence to service quality and performance expectations.

Success requires multitasking skills across dual screens, strong attention to detail in all written communication, and a commitment to reliable attendance and schedule adherence.

To be successful in this role, you must have :

• Type a minimum speed of 40 WPM
• Proficient computer skills and the ability to multitask using two monitors
• A warm and friendly demeanor, with the ability to maintain composure and confidence when assisting emotional or upset callers
• A proven track record of self-motivation and accountability

Bonuses, but not required :

Pay and Benefits :

Ruby is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.