Partner Enablement Specialist - Work from home

A top digital communications client is seeking a Partner Enablement Specialist.

• This person will start working from 6am-2pm EST. There is no direct length for these hours, but this will go back to standard EST once the individual on personal leave, returns
• Description : *

Partners have to have the understanding and knowledge of the clients service offerings they are providing. This team works on CX services and have some overlap with software. This team is a global team who works in US, Europe and Asia. We host interactive webinars on portfolio updates or new offerings, to the partner communities that are selling its Services and Products.

This person is responsible for understanding the services and products that our organization is selling, with this knowledge they will help our partners stay current and up to date. You will work closely with other Partner Enablement Specialist (PES) to understand what gaps they have, what successes they have, and what future ideas they have to better serve their partners and customers. While doing this, you will set up weekly sessions with partners to help continue to knowledge and growth of the client's Service offerings. You will also have input in learning journeys and maps for the partner community.

This person needs to have strong communication, strong stakeholder engagement experience, and someone comfortable with live partner conversations from different levels of the business.

• Team Description*

Our Partner Enablement Team is a high performing dynamic team chartered with driving the business forward by developing and owning world class digital first partner experiences from on-demand, peer to peer and community-based development and learning dedicated in enabling every partner, around the world to grow their business and revenue with CX Services. Our team is responsible for maximizing the impact of global initiatives, content, and curriculum to accelerate business model adoption and our partners success.

• Job Scope*

The Partner Enablement Specialist (PES) shapes and delivers world class digital first experiences globally from on-demand content to peer-to-peer and community-based learning dedicated to enabling every partner, around the world to drive Partner success and maximize revenue. We do this for skills, lifecycle practice, and CX Services, from onboarding through every step in the partner lifecycle in support of value realization. The Partner Enablement team is responsible for maximizing the impact of global initiatives, content, and curriculum by embedding it in the field, leveraging Subject Matter Experts (SME’s), peer to peer learning and strong regional partnerships.

This dynamic, action-oriented team is looking for an organized, hands-on enablement practitioner to partner with senior business stakeholders to bring localized, digital first enablement programs to life. The PES is responsible for the development, program management, orchestration, and facilitation of these enablement programs. This includes engaging subject matter experts in the development and / or customization of existing global content to address regional specific nuances.

This role will be critical in driving our go -to-market strategy to fuel growth and partner success.

• What you’ll Do : *
• Partner closely with Business Stakeholders to understand needs of the business and serve as an expert and trusted advisor in-region (AMER, EMEA, or APJC)
• Orchestrate and facilitate digital first enablement programs that leverage global frameworks and subject matter expert communities focused on partner success and revenue attainment.
• Unify and optimize the partner experience to maximize engagement across web sites, portals, communities, social media etc., and ensure the timely delivery of information to target audiences.
• Educate partners on Partner Lifecycle Services, Lifecycle Advantage, and CX Services / PX Cloud positioning and joint business value proposition as an established Knowledge Expert
• Collaborate with subject matter experts and manage adaptation of existing global content to address regional complexities (e.g., language, tool intricacies, etc.)
• Leverage data to identify trends and insights to support the evaluation of program performance and recommend partner enablement approach based on business needs.
• Think operationally as you execute detailed plans, establish stretch targets, and lead business reviews and the enablement planning process.
• Develop strategies to facilitate, test, pilot, iterate program development, launch, and ultimately enable successful roll-out of global initiatives at scale.
• Act as a learning advocate for partner training and development needs
• Help to build a community as a pilot for our Distributors. This person will help to build, manage, and maintain the day operations for an in region, unique community.
• Skills : *

Project management, Digital marketing, Digital, Customer service, Sales support, Stakeholder management skills, Program management, Support, data analysis

• Additional Skills & Qualifications : *

We’re looking for someone with :

• BA / BS or equivalent experience
• 5+ years industry experience, preferable in a channel environment
• Commitment to partner success
• Strong quantitative skills
• Operational thinker
• Experienced in developing digital first, globally scalable programs that enhance the partner experience; that includes managing user design and experience (UI / UX)
• Thrives in collaborative team environment.
• Organizational agility : developed negotiation skills with the ability to adapt to a rapidly changing environment.
• Results / action-oriented strategic thinker and problem solver
• Excellent presentation and verbal communication skills
• Ability to build a strong network and relationships at every level of the organization.
• Curious and open to continuous learning and improvement

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.