Customer Support Supervisor

Job Description

Job Description

Description :

Lonestar Equipment Solutions is a dynamic and rapidly growing organization. We are currently seeking an experienced and motivated Customer Support Supervisor to support the Rental Operations Manager in all daily operations of our Houston-based business. This is an excellent opportunity to be part of an exciting new venture where your skills and expertise will contribute to the company’s success and growth. The ideal candidate will be able to quickly take on-the-job instruction and complete tasks efficiently. As a Rental Operations Supervisor, you will be responsible for keeping track of the big picture, working with leadership and partners to identify areas for improvement, and managing all aspects of your rental coordinators team.

Responsibilities :

• Supervise and oversee the team of rental coordinators who provide front-office support for all current and future branches from our Houston headquarters.
• Ensure critical functions such as customer service, billing, and dispatching are consistently managed through the implementation and enforcement of effective processes and strategies.
• Address escalations as they arise and, on occasion, attend customer meetings to resolve specific concerns or strengthen client relationships.
• Recruit, interview, hire, and train new coordinators while overseeing daily workflows in the branch.
• Handle employee discipline and terminations in accordance with company policy.
• Collaborate with the Rental Director and other leaders to identify inefficiencies, adjust priorities, manage projects and implement cost-saving strategies.
• Contribute to long-term planning initiatives that align with the company’s overall goals.
• Effectively engage with cross-functional teams across the organization.
• Assist in managing procurement and a rebalancing of assets, to include the rental fleet, delivery fleet, repair parts, and repair tools as needed.
• Inspire and motivate employees to perform at their best through encouragement and incentive programs.
• Recognize opportunities to adapt or shift strategies in response to market changes.
• Perform additional tasks as requested by the Director and other leadership.

Requirements :

Physical Requirements :

Benefits :

Disclaimer :

This job description is a general outline of the day-to-day duties to be expected and may not cover all job responsibilities that may be assigned by management.

Lonestar Equipment Solutions is a subsidiary of Lonestar Electric Supply, the knowledgeable, service-oriented, independently owned and locally operated electrical distributor that uses product knowledge, vendor relationships, and logistical excellence to provide clients with superior customer service.

Requirements :