Top Seller Customer Support

divh2Commercial Teammate (MSO Reactive) / h2pAt eBay, were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. / ppOur customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. Were in this together, sustaining the future of our customers, our company, and our planet. / ppJoin a team of passionate thinkers, innovators, and dreamers and help us connect people and build communities to create economic opportunity for all. / ph3Position Summary / h3pCommercial Teammate (MSO Reactive) supports Greater China large merchants, high value / potential sellers with their day to day operational issues by phone, email and / or chat. Working with the relevant key stakeholders (e.g. BU, Trust team) closely to help sellers business growth, providing a timely resolution. Maintaining a strong partnership with the account management group. You will be the primary point of contact for Greater China customers and proactively communicate or respond to customers in Mandarin / English inquiries via email, phone and / or chat in an efficient and effective manner. / ph3Position Qualifications / h3ulliBachelor degree and above. / lili2-3 years of experience within customer service, e-commerce or equivalent / liliFluent Mandarin and English when required to interact with sellers in their local language (written and spoken) / liliAbility to read Cantonese when required to review ebay HK webpage. / liliExcellent verbal, written and interpersonal communications skills / liliProficient in office tools / liliStrong team player who thrives working in team environment / li / ulpDisclaimer : Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role. / ppeBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. / p / div