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Overnight Customer Service Agent - Phoenix Sky Harbor Airport - Full Time
Overnight Customer Service Agent - Phoenix Sky Harbor Airport - Full TimeEnterprise Mobility • Phoenix, AZ, US
Overnight Customer Service Agent - Phoenix Sky Harbor Airport - Full Time

Overnight Customer Service Agent - Phoenix Sky Harbor Airport - Full Time

Enterprise Mobility • Phoenix, AZ, US
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Customer Service Agent

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National / Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

The position is an OVERNIGHT Full Time position (40 hours per week) - Position pays $18 / hour

Job location : Sky Harbor Airport Rental Car Center

We offer :

  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

Apart from religious observation, must be available to work ONE of the following schedule(s) :

  • Wednesday - Saturday 7 : 00pm - 5 : 30am
  • Sunday - Wednesday 7 : 00pm - 5 : 30am

    • Responsibilities

  • Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
  • Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
  • Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
  • Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
  • Answer telephone in a friendly, helpful and prompt manner.
  • Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
  • Assist customers within the queue to minimize any wait time and provide the most efficient service possible.

    • Equal Opportunity Employer / Disability / Veterans

    Qualifications

  • Must be at least 18 years of age
  • Minimum of 1 year experience of face to face customer service within the last 5 years.
  • 1 year experience of working overnight within the last 5 years preferred.
  • Must possess a valid driver's license with no more than 2 moving violations and / or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must not have interviewed with Enterprise for a customer service position at Sky Harbor position in the last 12 months
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