Level 3 Technical Program Manager

Job# : 2091143

Job Description : Description :

Content Acceleration TPM Job description

The Technical Product Manager (TPM) is a results?oriented,

highly organized individual with a talent for breaking down high level customer problems and opportunities into discrete actionable pieces of value. The TPM has a passion and capability for contributing to the development of world-class online learning solutions - delivered on?time and on?quality. The TPM is a self?directed team member with demonstrated leadership potential to effectively work across multiple teams, products, and / or platforms. As part of our Technical Product Management (TPM) team, you will enable the agile teams you work with to build engaging products.

The Technical Product Manager will play a key role in understanding the problems our authors face every day, building that empathy within the teams you work, and managing the team’s backlog as they work to solve those problems. You’ll articulate requirements, analyzing workflow and processes, write user stories and test plans. In this role, you will also help your teams develop healthy, productive, and effective ways of working together.

What you will be doing

Gain a deep understanding of how our authors use our platforms & products by

collaborating directly with authoring teams to develop new requirements.

As your team(s) Scrum Master, you facilitate agile ceremonies including stand ups,

refinement, planning, demos and retrospectives to ensure delivery of customer value

based on achievable goals / milestones.

Support the team in product & feature testing activities, UX sessions, coordination of Business

Acceptance Testing (BAT), and triage of customer-reported defects.

Draft project charters, requirements, and themes / epics / stories while considering and / or

incorporating inputs from all stakeholders. The TPM translates requests and customer needs into working requirements for the engineering team and works with the engineering team to ensure that the delivered product / service is in line with the desired functionality for roadmap milestones.

As a champion for your team, you actively identify and eliminate their distractions and ensure that the value your team creates for the lockers and business is clear and understood.

Ensure cross-team dependencies are identified, understood by all affected teams, and then

properly managed. When the TPM is dependent upon multiple teams, it is the TPM’s responsibility to lead cross-team collaboration and coordination that results in a successful end-to-end user experience. This cross-team communication, leadership, and alignment are essential for the TPM to be successful.

In partnership with your leadership group and team you cultivate a team culture that

embraces transparency, collaboration and trust.

Support production release activities including pre-release tasks, scheduling of deployments, and cross-team dependencies. Compose release notes and training materials to support implementation of new features and workflows.

Assist in troubleshooting and resolving customer-reported issues; assess trends and suggest enhancements to drive down call volume and improve the customer experience in the platform.

We’re looking for someone with…

Bachelor's degree

A self-starter mindset who works proactively to understand and address the

challenges / opportunities ahead of the team.

Strong commitment to operational excellence, passion for collaboration, attention to detail, and the ability to navigate stakeholder relationships objectively.

Product management experience working with products and customers.

Strong decision - making, persuasion, and negotiation skills, ability to understand and transform technical concepts into non-technical terms that are understandable by business and customer stakeholders and teams.

Proven success at influencing and collaborating across teams and work cultures; must be able to collaborate effectively with diverse personalities and skill sets and enjoy constructive conflict.

Acute attention to detail, ability to analyze complex systems, and expertise in managing

multiple projects concurrently.

Excellent verbal, written, demo, interpersonal, and organizational communication skills; must be able to communicate with technical teams and business stakeholders, as well as clearly document new software solutions, features, and implementation guides for these audiences.

A Familiarity with Confluence and Jira with interest in becoming an expert. Ideal candidate would also be familiar with GitHub, SQL, and API clients such as Insomnia and Postman.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview :   Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses / books / seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.