Customer Service Representative

Job Details:

Job Title: Customer Service Representative
Job Location: 5855 Copley Dr, San Diego, CA (92111)
Job Duration: 13 weeks
Shift: Day Shift | Monday - Friday | 5x8-Hour Shifts (8:00 AM - 4:30 PM)

Job Overview:

As a Customer Service Representative, you will support collections process for all self-pay accounts. You will be responsible for handling incoming inquiries from families, assisting with billing questions, and providing support with payment plans and financial assistance applications.

Responsibilities:

• Handle incoming calls and assist patients/families with billing inquiries.
• Collect payments on self-pay accounts after insurance processing or for uninsured accounts.
• Assist families in completing financial assistance applications.
• Set up and monitor payment plans in accordance with hospital policies.
• Review and explain patient statements and insurance payments.
• Check Medi-Cal eligibility, apply share of cost, and update account insurance information.
• Respond to and resolve patient complaints related to billing following policy guidelines.

Requirements:

Minimum:

• High School Diploma, GED, or equivalent.
• Minimum 2 years of experience in customer service or call center environment.
• Knowledge of insurance eligibility, payment processing, and authorizations.
• Experience in accounts receivable or patient financial services.

Preferred:

• Associate's Degree.
• Bilingual in English and Spanish.